AstroShop Customer Service

 

Alaska, Hawaii, and Puerto Rico Orders
ASP Membership Discount
How to Contact Us
Inquiries and Returns
International Orders
Ordering Options
Previews
Promotional Emails
Purchase Orders
Shipping & Tax
Special Orders
Wholesale Orders


Alaska, Hawaii, and Puerto Rico Orders

All orders shipping to Hawaii, Alaska, or Puerto Rico must be placed by phone or email to Customer Service: 1-800-335-2624 or email: service@astrosociety.org

Additional shipping charges will apply. If you accidentally place your order online, we will contact you at the email address or phone number associated with your order. Orders can be placed by mail using our printed order form.


ASP Membership Discount

All active Individual ASP members receive a 10% discount on their product orders.* All online memberships must create a MyASP account and your online orders will include your discount at check out. Please include your membership number on all orders by fax or mail. If you do not know your membership number, please email membership@astrosociety.org.

* Select items may not be included in the members discount benefit and will be announced on the product pages.


How to Contact Us

Hours: Mon-Fri 8:30-2:30 PT, except holidays
Email: service@astrosociety.org
Phone: U.S. toll free 1-800-335-2624
Outside the U.S. 1-415-715-1414
Fax: 1-415-337-5205
Mail: 390 Ashton Avenue, San Francisco, CA 94112


Inquiries and Returns

If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a prompt refund, minus shipping costs. Occasionally, we may ship the wrong item to you or you may find an item to be defective. With your shipped order you will be receiving a Return Form on the backside of your packing slip. Please use this for any returns. You can also download a pdf version or a text version of the Customer Returns Form.

If you have any questions about your order or products that were sent to you send email to service@astrosociety.org or call us at 1-800-335-2624. Please include your order or invoice number so that we may expedite your inquiry.

Note: There are no returns on special orders.


International Orders

All countries outside of the United States please contact Customer Service for a quote. All international orders must be paid by MasterCard, VISA, cashier’s check or international money order. We accept wire transfers if you wish to expedite your order and must charge a $30 bank processing fee on top of the order and shipping costs. Shipments will be sent via US Airmail. Allow 2-3 weeks for delivery.

Some items cannot be shipped outside the U.S. Please contact our Customer Service team if you have any questions. We encourage contacting us by email for more immediate correspondence with our Customer Service team.

Shipments may be subject to duties and taxes and are the responsibility of the recipient.


Ordering Options

Order Online: Order online through our AstroShop using your MasterCard, Visa or Discover Card. You will receive an email confirmation with the items, total price, and quantities ordered.

Order by Fax or Mail: If you wish to order by fax or mail please contact Customer Service.


Previews

We are unable to offer preview copies to school districts. All items are clearly and honestly described in the AstroShop and we urge you to read the descriptions carefully and pay close attention to product descriptions and recommended age levels. If an item is found to be inappropriate for your classroom needs, we will honor our unconditional guarantee of a full refund less shipping costs.


Promotional Emails

If you are an ASP Member, or purchase product from the ASP’s AstroShop, your email is automatically added to our AstroShop email list to receive special offers, sales, and new product announcements. If you wish to be removed from this list, you may unsubscribe or manage your email preferences via the links at the bottom of every email communication.


Purchase Orders

Institutional Purchase Orders are accepted for all products we sell in the AstroShop. Browse our online store for Description, Item numbers and pricing.

Fax or mail your purchase order:
Fax: 1-415-337-5205
Mail: 390 Ashton Avenue, San Francisco, CA 94112

Billing Information:
ASP Accounts Payable
390 Ashton Avenue, San Francisco, CA 94112


Shipping and Tax

We make every effort to ship your order out within 24 hours of receipt for items in stock. All of our orders ship via UPS as we have found this to be the safest and most reliable method for our company. However, it is necessary for us to use U.S. mail for Post Office box numbers, APO/FPO destinations and some non-mainland orders. If you would like to choose a different method of shipment you can contact our Customer Service team and they will offer you an alternative quote.

Shipping Services

Orders are shipped UPS ground or USPS and require a street address. Delivery of in-stock items normally takes 7-10 business days. Your order may be shipped in multiple boxes and arrive separately. Posters are always shipped separately in a durable cardboard tube.

Alaska, Hawaii, Puerto Rico, APO/FPO Addresses

Shipments to these destinations will be sent via U.S. mail for an additional $5.00 per order on top of regular U.S. shipping prices. Allow one extra week for delivery.

Rush Delivery

We offer rush service for the continental U.S. on in-stock items. Orders must be placed by 11am PT, M-Th. Rush Order charges please see our chart below. Rush order delivery may not be available for all items and cannot be guaranteed on back ordered or dropshipped items.

International Orders

All countries outside of the United States please contact Customer Service for a quote. All international orders must be paid by MasterCard, VISA, cashier’s check or international money order. We accept wire transfers if you wish to expedite your order and must charge a $30 bank processing fee on top of the order and shipping costs. Shipments will be sent via US Airmail. Allow 2-3 weeks for delivery.

Some items cannot be shipped outside the U.S. Please contact our Customer Service team if you have any questions. We encourage contacting us by email for more immediate correspondence with our Customer Service team.

Shipments may be subject to duties and taxes and are the responsibility of the recipient.

Posters

Please note: posters must ship separately via USPS in a cardboard tube. The shipping cost for posters is already built into the cost of the product. If your order contains items in addition to a poster, regular shipping prices will apply. If you are only ordering posters, the poster shipping charge is already included in the cost of your product(s) and you will not be charged an additional shipping cost.  

UPS or USPS Delivery Charges within the U.S.

Order Amount

Regular Shipping Charges

Up to $25

$8.95

$25.01 – $50.00

$10.95

$50.01 – $100.00

$15.95

$100.01 – $150.00

$19.95

$150.01 – $200.00

$22.95

$200.01 – $300.00

$27.95

$300.01 – $400.00

$30.95

$400.01 – $500.00

$34.95

$501.01 – $600.00

$39.95

3-Day Shipping Charges: Add an additional $15.00 to your Total Shipping Charges

2-Day Shipping Charges: Add an additional $18.00 to your Total Shipping Charges.

Overnight Shipping Charges: Add an additional $35.00 to your Total Shipping Charges.

All Rush Order delivery orders must be placed by 11:00 am (PT) Monday thru Thursday for guaranteed delivery.

Tax

All orders shipped to California are charged California state sales tax. Tax will automatically be added to your order during the checkout process.


Special Orders

The ASP has select product that must be special ordered. Please contact us for a quote, availability, and shipping costs if you wish to special order products from our list below. Phone: 415-715-1414 or email: service@astrosociety.org

Note: There are no product returns on special orders.

Special Order Items

OA 198 Blue Planet Globe $1,500.00


Wholesale Orders

Select products and ASP proprietary products are available for wholesale. Please contact Customer Service for more information.  Phone: 1-800-335-2624 or email: service@astrosociety.org